Shippings: delivery terms
Deliveries shall be made at the postal address provided by Clients when performing the purchase procedure and recorded in the Purchase Order. Therefore, Clients are responsible for the address provided. We are not liable for any mistakes related to shipments or wrong delivery of products, due to mistaken or incomplete information provided by Clients when filling in their Purchase Orders.
The Doxey delivers worldwide. However, some products may not be available in all geographic areas. Clients are always able to view the purchasable products in each country, and the related costs, through the pre-selection of the country, based on IP address, or by the drop-down menu in the footer. The availability in the geographical area indicated by the user is confirmed in the purchase form in any case.
Delivery times are listed on the website as a date range (minimum-maximum delivery date), and take into account production and shipment lead time. On the Site, delivery times are calculated according to the location recognized by the browser used by the Client, and supposing a payment made by Credit Card (the most immediate crediting method). As soon as the Client fills in the Order form with all the details about his/her delivery address and payment method, the Site will promptly update the delivery time. Deliveries are made by means of the most appropriate courier service related to the type of goods and shipping area. Indicatively, the shipment lead time vary from 15 to 20 working days for outside of India.
In case of payment via bank transfer, The Doxey will process the order only after verifying the actual crediting on its bank account. Therefore, the bank processing time should be added to the delivery lead time indicated in the Order Summary.
Clients hereby acknowledge and accept that goods sold and shipped by different The Doxey in one Purchase Order necessarily entail different delivery times and costs for each product. Clients are kindly invited to always check the delivery times provided by the Doxey and posted next to each Product on the Site.
Clients hereby acknowledge and accept too that when all products included in one Purchase Order, goods might be shipped and delivered in different ways and times, according to availability and manufacturing lead time of each one. This is worth for The Doxey, because it sells quality and world class products. Therefore, Clients are kindly invited to always check the delivery times posted next to each Product.
When products are sold and shipped by The Doxey, deliveries shall always be carried out by courier from Monday to Friday between 08:00 am and 06:00 pm. The Carrier shall try to deliver the goods once (twice for international shipments) at the address provided by the Client. Should the Client be absent the first time, the Carrier shall leave a notice stating the first delivery attempt (the second one for international shipments) at the indicated address. Should the delivery attempt fail, the Carrier shall contact The Doxey in order to arrange the following activity. The Products shall be kept at the Carrier’s facilities for 5 (five) calendar days for free. After further 25 (twenty) calendar days the Order shall be automatically cancelled . Thedoxey.com shall refund the Client with the value of the Order except for shipment and storage expenses; these shall be debited to the Client. The termination of the contract and the amount to be refunded shall be advised to the user by email. The refund will be credited to the Client via the same payment method used for the purchase, or by bank transfer.
Unless otherwise specified, The Doxey shipping policy provides delivery to the Client at street level. Doxey does not provide product installation services. All exceptions shall be negotiated before the Purchase.